Ikonic Architecture
customer privacy notice
Registered name: Ikonic Architecture LTD
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone 01953 542024
Email ianknowles@ikonic-architecture.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Third party information (such as family members or other relevant parties)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Video recordings
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Audio recordings (eg calls)
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Records of meetings and decisions
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Account access information
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Account information
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Purchase or service history
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Photographs
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Customer or client accounts and records
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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At Ikonic Architecture, we collect and use some personal information to help us provide the best possible service. This means gathering just enough information to understand what our clients need for their projects, such as their design preferences, budget, and how they like to communicate. By knowing this, we can give accurate updates, make tailored suggestions, and keep in touch effectively. We only ask for the information we truly need, and we take care to keep it safe. The benefits of this are clear: with the right details, we can work more smoothly, avoid misunderstandings, and make sure our clients are happy with our work. We take steps to ensure that collecting this information doesn’t unfairly affect anyone’s privacy. Protecting our clients’ data is always important to us, so we work to find the right balance between helping our clients and respecting their privacy.
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Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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At Ikonic Architecture, we collect and use some personal information to set up and manage client accounts. This helps us provide a smooth service, making sure we keep track of project details, billing, and communications accurately. Having this information means we can keep clients updated, send invoices correctly, and manage projects without confusion. We only ask for what we need and keep it secure. By collecting this information, we make the service better for our clients—helping us respond quickly, stay organized, and avoid errors. We understand that privacy is important, so we carefully balance our need to use this information with protecting clients’ privacy, ensuring their rights are always respected.
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Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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At Ikonic Architecture, we sometimes collect and use personal information to share updates and information about our services. This helps keep clients and others informed about new projects, helpful advice, and services that may be of interest to them. By sharing these updates, we can make sure people have access to ideas and options that can benefit their own projects. We only send updates to those who want to hear from us, and we make it easy to stop receiving them at any time. Collecting this information helps us stay connected with people who are interested in our work, but we’re careful to respect their privacy. We keep their information safe and make sure that staying in touch with them doesn’t unfairly put our needs above theirs.
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Our lawful bases for collecting or using personal information to comply with legal requirements:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
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Publicly available sources
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Third parties:
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Such as Bark Lead Generation and social media accounts associated with Ikonic Architecture.
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How long we keep information
Ikonic Architecture, the standard length of time to retain client information is typically:
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Project and Account Information: Generally kept for 6 years after the completion of a project. This period aligns with legal and financial record-keeping requirements, such as tax laws and potential warranty claims.
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Marketing and Communication Preferences: Kept until the client or contact opts out or requests deletion. We regularly review these records to ensure they’re still current.
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General Enquiries and Short-Term Information: For inquiries that don’t lead to a project or ongoing relationship, personal information may be kept for a shorter period, typically up to 1 year, after which it’s securely deleted if no further contact is made.
This timeline is designed to balance our service needs with client privacy. We ensure information is deleted when it’s no longer required, and clients can request deletion sooner if they choose.
Cookies
At Ikonic Architecture, we use cookies on our website to make sure it works well and to help us improve it. Cookies are small files saved on your device (like your computer or phone) that let us remember things about how you use our site.
Why We Use Cookies
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To Help the Website Work: Some cookies are important for our website to function. They help pages load correctly and let you use our site safely.
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To Make It Easier to Use: Cookies help us remember choices you’ve made, like language settings, so you have a smoother experience.
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To Understand and Improve: We use cookies to learn which parts of our website people visit most. This helps us make our site better and easier to use.
Types of Cookies We Use
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Essential Cookies: These are needed to make the website work. Without them, parts of the site wouldn’t function properly.
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Performance Cookies: These help us see how people use our site, so we can improve it. They don’t collect personal information—they just help us understand what works best.
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Functionality Cookies: These remember choices you make on our site, like language preferences, to make things easier for you next time.
Managing Cookies
When you first visit our website, we’ll ask if you’re okay with us using cookies. You can choose to accept or reject them. If you change your mind later, you can adjust your cookie settings in your browser at any time. Just remember, saying "no" to some cookies might mean parts of the site don’t work as well.
Your Privacy Matters
We respect your privacy and only use cookies in ways that help us provide a better service. Any information collected through cookies is kept secure, and we don’t use cookies to identify you personally.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113